Grievance Procedure under The Americans with Disabilities Act

The purpose of this grievance is to assist any person who wishes to file a discrimination complaint with the Town of Edgewood.  The town will follow the complaint procedure process outlined in its Title VI plan.

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”).  It may be used by anyone who wishes to file a complaint alleging discrimination in the provision of services, activities, programs, or benefits by the Town of Edgewood, Indiana.  The Town of Edgewood, Indiana’s Personnel Policy governs employment-related complaints of all discrimination. 

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request. 

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to: 

Katherine Tanner
Clerk Treasurer
ADA Coordinator 
Town of Edgewood, Indiana  
3317 Nichol Avenue 
Anderson, IN  46011 

765-649-5534 x303
ktanner@townofedgewoodin.us

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/ her designee will meet with the complainant to discuss the complaint and the possible resolutions.  Within 15 calendar days of the meeting, the ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the Town of Edgewood, Indiana and offer options for substantive resolution of the complaint. 

If the response by the ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Town of Edgewood Council President,  or his/her designee. 

Within 15 days after receipt of the appeal, the Town Council President, Town of Edgewood, Indiana or his/her designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the President of the Edgewood Town Council, Indiana or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. 

All written complaints received by the ADA Coordinator or his/her designee, appeals to the Council President, Town of Edgewood, Indiana or his/her designee, and responses from these two offices will be retained by the Town of Edgewood, Indiana for at least three years.